Question: 1. How long does it take to get my order?
Answer: All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
Question: 2. Am I liable for my jewelry order while it is being shipped?
You are not liable for your jewelry order while it is being shipped. All our shipments are fully insured by sanyora.com.
Question: 3. If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped a incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.
Question: 4. What is the difference between natural and lab-created stones?
Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.
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